General Info

Right of Withdrawal

Customer care

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Right of Withdrawal

Pursuant to Legislative Decree. N. 21/2014 – “Implementation of Directive 2011/83 / EU on consumer rights” – you can cancel the contract, without giving any reason within 14 days.

The withdrawal period will expire after 14 days from the day when the purchaser or a third party other than the carrier and designated by the purchaser acquires the physical possession of the goods.

To exercise the right of withdrawal, the buyer is obliged to inform Pivert Srl, Piazza Giacomo Matteotti 5, 20063 Cernusco sul Naviglio (MI), Tel +39.02.87233212, email: of its decision to withdraw from this contract by an unequivocal statement (eg a letter sent by mail or e-mail).

After communicating the will to return the goods, the consumer has 14 days to return the products purchased at the following address:

Pivert Srl

Piazza Giacomo Matteotti 5 – 20063 Cernusco sul Naviglio (MI)

Upon receipt of the goods Pivert will refund the amount paid by the purchaser to purchase. The cost of return shipping will be charged to the purchaser of the goods.

The Pivert Products must be returned:

– Properly packed in their original packaging, in perfect condition for resale (not damaged, damaged or soiled) and equipped with all accessories, instructions for use and documentation;

– Bearing the transport document (present in the original), so as to enable the consumer to identify Pivert (order number, name and address);

– Without manifest signs of use, if not those compatible with the operation of a normal test article. That is, they must not bear a trace of prolonged use in excess of the time required for a test and should not be in a state that does not allow the resale.

If the product returned Pivert does not comply with the provisions of the preceding paragraph, the withdrawal will not be enforceable. Please contact our customer service department at for more information.

Withdrawal form

Recipient Pivert Srl, Piazza Giacomo Matteotti 5, 20063 Cernusco sul Naviglio (MI), email:

Hereby I / we (1) hereby give notice withdraw from my / our (1) contract of sale of the following goods / services (1)

-Ordinato The (1) / received (1)

-Name’s / Consumer (s)

-Address Of / consumer (s)


(1) Delete as appropriate.